Frequently Asked Questions

How long does it take to receive my order?

Orders generally require 2–3 business days for preparation, followed by an estimated 5–7 business days for shipping after dispatch. Total estimated delivery time is 7–10 business days, excluding weekends, holidays, and unexpected carrier delays.

Is your hair 100% human hair?

Our Virgin hair collection features human hair products. Product specifications, textures, lengths, and lace options are listed on each product page.

What is the difference between a closure and a frontal?

A closure covers a smaller lace area and is commonly used for middle- or side-part installations. A frontal provides a wider lace area for additional styling flexibility.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of placing your order and before the order ships. Requests are subject to the published cancellation policy.

Do you accept returns or exchanges?

Hair products are generally final sale, subject to applicable consumer rights and the exceptions explained in our Returns, Refunds & Cancellations Policy. Please review that policy before ordering.

How do I care for my extensions or wigs?

Gently detangle your hair, use appropriate moisturizing hair-care products, minimize excessive heat, and store your extensions or wigs properly when not in use.

Can I track my order?

Shipping and tracking information will be provided when available after your order is dispatched.

How can I contact Luxe Strands?

For order assistance, contact Luxe Strands by Tim using the contact information provided on our website. Please include your order number when asking about an existing purchase.